What’s included
24/7 AI Support Agent
PopularA 24/7 AI support agent answers customer questions instantly — at 2 AM, on weekends, during festival rushes — so routine queries stop piling up in your inbox. DigiSutra builds always-on support bots for startups and SMBs across India, trained on your actual FAQs, policies and product data, with escalation rules for anything the bot shouldn't touch. You get a deployed web chat agent, response-quality testing before launch, and monthly tuning based on real conversations. No scripts to write, no seats to hire.
- Always-on web chat agent, live in weeks
- Trained on your FAQs and policies
- Escalation rules for sensitive queries
- Pre-launch response-quality testing
Website + WhatsApp Coverage
One AI support agent covering both website chat and WhatsApp Business gives customers the same accurate answer on whichever channel they prefer. We deploy a single knowledge brain across both — WhatsApp Business API setup, approved message templates, and a matching web widget — so you maintain answers once, not twice. For Indian buyers who live on WhatsApp, this is usually the highest-traffic support channel from day one. Conversation logs from both channels feed one dashboard for review.
- WhatsApp Business API setup + templates
- Matching website chat widget
- One knowledge base for both channels
- Unified conversation logs
Human Handoff Design
Good human handoff design means the AI knows when to stop: frustrated customers, complex complaints and high-value buying signals get routed to your team with the full conversation attached, so nobody repeats themselves. We define escalation triggers, working-hours routing and fallback replies, then test them against real query samples before launch. Triggers are tuned monthly as transcripts reveal what the bot should attempt — and what it should hand over.
- Escalation triggers for intent + frustration
- Full-context transfer to your team
- Working-hours and fallback routing
- Monthly trigger tuning from transcripts
Knowledge Base Training
Knowledge base training grounds your AI support agent in your own documents — help articles, policies, price lists, product specs — so it answers from facts you control instead of the open internet. We structure your content for retrieval (RAG), fill the gaps a bot exposes fast, and set the agent to say "I don't know" rather than invent. Updates are ongoing: change a policy, and the bot's answers change with it. Accuracy is reviewed against real transcripts each month.
- Docs structured for RAG retrieval
- Answers grounded in your content only
- "Don't know" beats made-up replies
- Monthly accuracy reviews
Multilingual Replies
Multilingual replies let one AI support agent handle Hindi, English, Hinglish and regional-language queries without separate bots or translated scripts. The agent detects the customer's language and answers in it, pulling from a single knowledge base — so serving customers across India doesn't multiply your maintenance work. We test tone and accuracy per language before launch, because a stiff machine-translated reply reads worse than no reply. Useful for D2C brands, clinics and service businesses with mixed-language audiences.
- Auto language detection per chat
- Hindi, English, Hinglish + more
- One knowledge base, every language
- Per-language tone and accuracy tests
Support Analytics
Support analytics tell you what customers actually ask, what the AI resolves on its own, and which questions stump it — data most SMBs never had before a bot. You get a monthly report covering top query themes, resolution and handoff rates, and gaps to fix in your knowledge base; recurring complaints often point straight at product or pricing-page fixes. For DigiSutra clients in Noida and worldwide, this report doubles as free voice-of-customer research. It ships with every support-bot setup.
- Monthly query-theme report
- Resolution and handoff rates
- Knowledge-gap flags to fix fast
- Voice-of-customer insights included